TOTAL VENDOR &

GUEST MANAGEMENT

VENDOR MANAGEMENT

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Welcome Hawaii Properties will hire and manage vendors for all services deemed necessary for the proper operation and protection of your property and any other such services as it deems advisable, including:

  • Landscaping

  • Pool/Spa Maintenance

  • Plumbing

  • Appliances & Specialized Devices, e.g., Elevator

  • Entertainment Systems Maintenance​

  • Air Conditioning Maintenance

  • Security System Maintenance

  • Trash Collection

  • Bug/Pest Control

  • Cleaning/Housekeeping

  • Concierge Services

PRE-STAY
HOME MANAGEMENT

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Welcome Hawaii Properties will conduct pre-stay home assessments to ensure a positive guest experience.

INTERIOR

  • Enter home, disarm security system.

  • Verify all windows and doors are locked and undamaged.

  • Visually check for water damage, mold, and mildew.

  • Brush and flush toilets, run water in sinks, tubs and showers.

  • Check circuit breaker panels.

  • Check the water heater at the circuit breaker (or on Vacation Mode) and that any Circulator Pump is Off. 

  • Cycle dishwasher and washer.

  • Check for indications of insects, pests, and rodents.

  • Check closets, pantry, and storage cabinets.

  • Verify AC and humidistat settings; adjust if necessary.

  • Check refrigerator, freezers, and wine coolers for proper temp.

  • Reset clocks if needed.

  • Check garage (including trash) and make sure door to garage is locked.

EXTERIOR

  • Exterior check of grounds for trash, pest issues, and landscape, lawn or sprinklers problems,  

  • Remove newspapers and flyers from entryway, check mailbox.

  • Visually check outdoor fixtures.

  • Visually check roof (from ground), screen, windows, AC units, fence.

  • Turn water ON.

POOL AREA

  • Check water level and condition.

  • Check equipment is operational.

  • Check screen door, sand screening, and cage structure.

TENANT
GREETING & ORIENTATION

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Welcome Hawaii Properties (WHP) brings the expertise and ability to provide Resort-Class check-in experiences for guests. WHP will ensure that the guest experience begins on with a professional greeting and orientation of the property by WHP Staff.*

ORIENTATION

  •  Provide tenant with keys, access codes, alarm codes and other necessary information regarding entry to the Property.

  • Introduce Rental Manager as their point of contact for issues relating to the Property.

  • Meet tenant at Property to review Property Manual: Property rules, operations of major appliances and electronics and show tenant location of operating manuals.

  • Be available to answer any questions or resolve any issues of tenant.
     

*Additional costs may apply.

POST-STAY
TURNOVER

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KITCHEN

  • Remove food/consumables left behind

  • Remove trash/replace trash bag(s)

  • Wash all dishes/cooking items and return (checking stock on all cabinets for missing items once complete)

  • Clean countertops

  • Clean appliances as needed (both inside and wiping down exterior)

  • Clean sinks and drains/garbage disposal

  • Clean cabinet fronts (wipe fingerprints from usage)

  • Replace/refill consumable items (i.e. dish soap, dishwasher soap, sponge, paper towels, etc.)

  • Clean coffee pots/ensure no grounds removed

  • Check stocking of towels and all other consumables

OVERALL/MISCELLANEOUS

  • Clean glass doors and windows inside/outside as needed

  • Wipe down washer/dryer and empty lint trap

  • Dust hanging light fixtures as needed

  • Check batteries and sanitize remote controls

  • Re-stock consumable items left for guest as needed (i.e. laundry detergent, fabric softener, cleaning products, etc.)

  • Check all cabinet door handles, hinges, doorknobs, towel bars for tightness

  • Ensure all lights are working and bulbs are replaced as needed

  • Check and note all appliances/switches/systems not functioning or inoperable 

  • Check for damage/stains on couches/carpets

BATHROOMS

  • Clean shower (removing hard water build-up/hair as needed)

  • Clean bathtub (removing hard water build-up/hair as needed)

  • Clean toilets

  • Clean floors

  • Clean sinks/fixtures

  • Clean mirrors, 

  • Clean countertops

  • Empty trash/replace bathroom trash can bags

  • Re-stock consumables (toilet paper, tissues, soaps)

  • Wash and replace towels

BEDROOMS

  • Wash/replace linens

  • Dust down room surfaces, ceiling fans, etc.

  • Vacuum/clean floors

  • Clean cabinet/furniture fronts (fingerprints, etc.)

OUTDOORS

  • Sweep all outdoor areas

  • Hose down furniture and lanai surfaces as needed (bird droppings)

  • Remove trash and hose out large cans as needed

  • Check pool toys and beach chairs for working condition.

POST-STAY
HOME MANAGEMENT

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Welcome Hawaii Properties  will provide owner of damages as needed and/or post-stay home assessments to ensure the home is properly maintained.

DAMAGE ASSESSMENT

  • WHP shall report damages to Owner in writing within 48 hours after WHP receives notice of and/or discovers damage.

  • Digital photos of the damages will be sent to Owner.

  • An estimate for repair or replacement will be submitted to Owner within 2 weeks of notice of damage.

ACCOUNTING SERVICES

Welcome Hawaii Properties has the capability to manage all reporting & accounting needs (Regulatory Paperwork) – Bespoke Service. 

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CONTACT US

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